Reddit iOS Reddit Android Reddit Premium About Reddit Advertise Blog Careers Press. Now today, they opened another chargeback. Shopify Protect offers chargeback protection from fraud. As you have already mentioned that you have already refunded the order, you should not have an. I never sent goods to buyers who failed the fraud analysis and still got chargebacks. I am a bot, and this action was performed automatically. Understanding the Chargeback In the world of ecommerce, a chargeback occurs when a customer disputes a transaction with their credit card company or bank. The only bullet points on the fraud analysis that were not green were that the Billing street address doesn't match credit card's registered address and the Billing address ZIP or postal code. Terms & Policies. by [deleted] Customer filed chargeback while the order is in transit. So essentially shopify closed my store down and sent me a generic email saying it was high risk. I. You can increase your comment karma by posting in other areas of Reddit to earn upvotes. net, however, PayPal also offers this Chargeback Protection service for 0. If they don’t seem happy with that I would. Emails me at 10AM. If you refund the payment, the charge back is void. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. searchcandy. Copies of the order receipt, delivery confirmation, email confirmations and all. I need to lower my chargeback rate as soon as possible. If they say “approved” you can safely ship as they will guarantee the transaction meaning if it results in a fraud chargeback they will reimburse you. 189K subscribers in the shopify community. I spent 20 mins doing keyword analysis for a random Shopify site. Help! We received a chargeback for a large order of $1,800. The store doesn’t exist and I can’t even access the admin page so I’m a little confused. The merchant can decide to dispute the chargeback or accept it. If they rule against the retailer, funds are returned to the. Fraud analysis Shopify’s fraud analysis helps you identify orders that could be fraudulent. Hello Reddit, Today I just received a chargeback on a high value order of $1,000 from an order that was not flagged as potentially fraudulent by shopify. Add additional evidence After the cardholder's bank makes a. The customer literally told me they'd cancel chargebacks last Friday. Welcome to the only officially recognized American Express community on Reddit. 11 0 1 03-12-2023 07:44 PM So I got a hold the other month that's still pending. See if you can talk to them live or email is always fine too and be empathetic to them for accidentally putting in the wrong address. I contacted support and they said it was routine. You have to decide if getting your money back is worth never using Mercari again or not and only you can make that decision. Shopify Staff (Retired) 4531 434 1012. true. The three customers made the same fake claim. CryptoI think every comment is missing the point of the post. Welcome to /r/Shopify! Empowering business owners around the world. This subreddit is a forum to ask or seek any information regarding Shopify. if you suspect and strange behaviors or learn how to better detect fraud by reading up on a few articles posted on Reddit as there are a lot of topics like these. Shopify will manage the dispute process for the. There is no full proof way to verify the customer, but the best and simplest way is to call the customer and confirm the order with them. If they rule against the retailer, funds are returned to the. To manage your chargebacks and inquiries in the Shopify admin, you need to be using Shopify Payments. Last week I got hit with 4 really painful fraud chargebacks, over 10K in losses. r/shopify • Chargeback Dispute. 194K subscribers in the shopify community. Of those 1100 credit card transactions I have received 10 chargebacks over the last 4 months meaning a ratio of just about 0. We provided evidence that the customer admitted to the mistake. Posted by u/[Deleted Account] - 6 votes and 10 commentsJust got hit with a chargeback, shopify fraud analysis was low and shipping address is 1km from location of IP address. If they rule against the retailer, funds are returned to the. I have never had a dispute before with any credit card company so. 9% of the time take their side, leaving small businesses in a financial pinch because the chargeback claim. View community ranking In the Top 1% of largest communities on Reddit. 15 unless they drop the chargeback. A chargeback happens when a customer requests for a transaction to be. This is not correct. Customer disputes are a reality of accepting payments. Shopify will handle the chargeback and reimburse you chargeback fee a d other costs. . Best chargeback filter + shipping guarantee app? (need riskified replacement) There used to be a great app called Riskified which you would run your order through their fraud filter and they would take a small % to guarantee it was a legitimate order. The customer then threatens us with a chargeback and somehow wins. Is it even worth appealing chargebacks? I lost the first one and had tracking number etc to show that the item was received and I still lost. stripe) —- well, it’s a lot higher. Started getting orders on my Shopify on Friday 02/25. Be sure to contact your card company to report the card. Still nothing unfortunately. 6. Customer disputes are a reality of accepting payments. Their pricing is nearly the same as Authorize. Only build the essential. Shopify has automatically provided evidence to the bank, however, I don't expect to win them. Users soliciting sales in any form will result in a permanent ban. With a chargeback, funds are held from businesses until payment card issuers decide what to do. Flexible Workflow: Automatically capture. Is it usual for Shopify to hold customers money ($25,000) and refuse to communicate for 2 weeks? Edit: After forcing a phone rep (by refusing to hang up) (I was very polite, but firm) to reassign the ticket from one rep in the department to a different one, we had a response. Scroll down until you find the 'Customer Billing Statement' section. Shop App Chargeback 1% Rule. It’s why chargebacks cost merchants 0. The bank sends a chargeback request to the credit card company. Whether you're kickstarting a new business or scaling an existing one, costs from. Especially if you use Dawn theme. From what you have explained in your message it sounds like it could be a fake email, so it's definitely something a Support Advisor will need to take a look at. The CJ app is not showing any pending status. "You can talk to the customer who made the order by phone or email to see if you can resolve the issue. Users soliciting sales in any form will result in a permanent ban. "Your payouts from Shopify Payments are temporarily on hold while we review your account. Shopify Staff. Shopify has already released the $800 to the credit card holder when only $150 is in dispute. A customer (3 people living in same address or maybe 1 person going under same name) bought $15,000 in products from me over 2 months. It means you should cancel the order. Shopify Payments 25% Hold. On our roadmap we are: Improving the onboarding process. The review can take up to 75 days after the response is submitted. It states that the funds would be released after 120 days if my charge-back rate is below 1%. However, I want to make it clear. The only time banks question it is if it’s out of the normal range. Additionally, Chargeflow also allows you to personalize all of your chargeback responses. This is an accepted solution. I would dispute a chargeback if it came. So essentially shopify closed my store down and sent me a generic email saying it was high risk. chargeback. So I had just received a chargeback from an order that was made in the beginning of August, and the reason for the chargeback is that the customers…Chargebacks will ruin your Shopify store especially if you’re new. This isn’t the best place to enquire about chargebacks tbh as most of the folks here are Shopify merchants and we get hit with fraudulent charge backs all the time. I can't afford to…Open your Shopify Dashboard. Orders. Note-Taking: It's crucial for me to keep detailed notes throughout the. Here’s how your store can prevent and deal with chargebacks. Reddit . The pop up shop…Subscription chargebacks result from you processing transactions that you ought to have canceled. If using Shopify Payments, you can find more information about this here: Configuring Shopify Payments. I'm sorry to hear you got a chargeback. I have an issue with chargebacks. For example, we have an $800 chargeback open right now with a customer that we refunded $650 to already. I am a bot, and this action was performed automatically. Help! : r/shopify. It's hard to win a fraudulent chargeback if you are speaking directly to the bad-actor in question who wants you to ship the item. I share my template with people that ask about winning chargebacks. I've refined this over the last 10 years and it really seems to win most of the time. Click on ‘Manage’ for Shopify Payments. The bank despite the evidence seems to always side with the customer whatever the case, like they don't even take care about the evidences and cumminications. I have an e commerce store i run as a hobby. Really good question! In an instance where a customer files for a chargeback then cancels it, it can sometimes take a while for the bank to recognize the cancelation. Know the reason code. 280 15 57. If you're an eCom/Shopify Entrepreneur, chances are you've had (and lost) some chargebacks recently. 31 votes, 14 comments. Opened a chargeback on a Tebex purchase because I never received what I purchased, after I opened it, I found I could contact tebex regarding a refund. A chargeback occurs when a customer questions a credit card transaction and asks their bank to reverse it. Perhaps on the sellers side, but you still have every right to file a chargeback as a buyer. Yes, you can argue Shopify just replaced what was taken. Scroll down until you find the 'Payouts' section. • 21 days ago. To keep this community relevant to the Shopify community, store reviews and external blog links will be removed. Users soliciting sales in any form will result in a permanent ban. We win almost all our chargebacks. The ecom store then receives a chargeback, which will. Shopify is not liable for chargebacks occurred when using our platform. 07-28-2020 03:02 PM A customer of ours initiated a chargeback against an order that had already been refunded. 5k. What am I missing? It seems too easy? TIADownbadge69 • 1 mo. Shopify Payments is done by Stripe which has world-class anti-fraud measures. Click on ‘Settings’. I have an issue with chargebacks. Payments have been made via Shop Pay and Google Pay and nothing changes, its. The policy covers a merchant’s liability for any claims arising from these transactions. Select the value “open”. Your orders on Shopify Payments are protected from fraudulent chargebacks, with a fee applied to protected orders. They will do their own check usually pretty quickly, and if a fraud occurrence happens, they will cover costs. Welcome to /r/Shopify! Empowering business owners around the world. Double-charged in Chargeback. Do keep in mind that there could be even more, additional charges, paid directly to third parties. We provided evidence that the customer admitted to the mistake. Next, Jan 10th they put my payouts on hold again and basically asked me how I am going to remedy my chargeback rate and I devised a plan, they released my payments with a 15% reserve for 90 days Now just the other day they put me on hold again. ago. Chargeback AFTER refund . I don't know if Shopify pays attention, but 1% is high risk for most. If an order has a medium or a high risk, then it’s flagged on the Orders page with a. Hi all, For those of you worried about chargebacks all you can do is fulfil the item in a reasonable time and have it safely delivered to your…First chargeback. Make sure you read your agreement with your processor, the Visa, MC, and Amex terms, and always include as much detailed information as possible in the chargeback dispute. Shopify is not involved in the decision making of chargeback outcomes. Or check it out in the app stores Home; Popular; TOPICS. With this said, verifying a customer will decrease the likelihood of a fraudulent order dramatically. Simultaneously, our advanced Trouble Tracker identifies problematic orders & headache customers to provide real-time alerts for merchants to understand the risks associated with an order. American Express reason code 155, Visa reason code 30, MasterCard reason code 4855, and Discover reason code 4755 are all specific reason codes for Shopify payment chargebacks. If you got ripped off, call your bank - Shopify will do an internal investigation automatically if the store owner gets that chargeback on their account. We constantly get chargebacks and are tired of it. 4. If OP takes the money and it turns out the tickets are fraud, Shopify/Wells Fargo are left holding the bag when the customers chargeback. This is correct. Hi there, We tend to lose every chargeback dispute we've ever seen despite providing overwhelming evidence. View community ranking In the Top 1% of largest communities on Reddit. I unsubscribed and deleted the. Open menu Open navigation Go to Reddit HomeShopify allows third party merchant account providers again so we do issue merchant accounts for dropshippers in the US and we plug in to gateways Shopify allows. “They” claim that Shopify has nothing to do with it , yet look at the percentage of lost chargebacks compared to other payment providers ( ex. A chargeback can happen when a customer initiates a transaction dispute. Make sure your billing statement text is easily recognizable to your customers. We are still on google but we have done another 100 orders since then with. There is form you fill out to dispute the chargeback on Shopify. They placed an order of bunk beds, waited until they received it and the filed a claim with their bak as if it was a fraudulent order. Shopify made us lose $10,000 in 10 days from 3 fake claims of fraudulent charges. Wow that seems convenient and a lot easier than hiring one of these overpriced Chareback notification/dispute resolution services (that charge as much to notifying about a dispute than the underlying average order. Just wondering if anyone has ever dealt with this before: A customer contacted me a few days ago, saying they issued a chargeback because they had…Orders ( self. Contact Support for next steps on this standard review. I am a bot, and this action was performed automatically. More likely is being blacklisted by certain merchants for initiating chargebacks. View community ranking In the Top 1% of largest communities on Reddit. However, if you have tried your best and the merchant is not responding simply get in touch with the your credit card company and file a chargeback through them. Does refunding a chargeback mean, you win the chargeback and get the $15 fee back? Thinking about just refunding some of my chargebacks instead of trying to fight them for very small orders, would this work? To keep this community relevant to the Shopify community, store reviews and external blog links will be removed. If you are expecting increasing number of chargeback, you might need to install 3rd party fraud screening service to protect your store. They will hit back with a rebuttal to the chargeback and the bank will take the evidence and. Feel free to provide your feedback and disagree with me. If you refund the payment, the charge back is void. Even if you manually capture the payment as $100, shopify will charge you its fee based on $1,000 as they will record it as you capturing $1,000 and refunding $900. Chargebacks are never a fun experience for merchants, regardless of the outcome. Go to shopify r/shopify • by sabrinahached. Paypal accept chargeback till 90 days. Please contact the moderators of this subreddit if you have any questions or concerns. I’m unsure if this is the right place to post this. a, the issuing bank, card issuer or any other payment gateway) to reverse the charge. View community ranking. This subreddit is a forum to ask or seek any information regarding Shopify. Your account activity shows a recent increase in chargebacks or disputes An email with more details about this payout hold and next steps was sent to the account owner. 1. Submit proof you shipped the goods with a tracking number. We use the banks merchant account with no processing fees due to the nature of our banking arrangement ( most pay a processing fee for the merchant account). If you happen to be in California and got the email saying your refund is eligible and you still haven't received the refund check within the period they promised, I recommend. Hello. 3. Brutally Honest Shopify Store Review From Reddit; How To Handle Chargebacks & Fraudulent Orders - The Dropship Podcast Episode 60; Reddit Ads Case Study for 2018 Dropshippping and Shopify. Tons of charges PLUS I pay (for advanced Shopify) 0. Turn on manual credit card approval. Sounds like a case of identity theft to me and will be hard for you to prove, be it recover your money. Shopify Pay will not allow you to enable this and their fraud app is actually useless most times. Submit as much evidence that you have. I ran a Shopify store selling cold plunges, long story short I borrowed allot money, business went really really bad down in the negative. Every so often, I’ll get an absolutely massive order come through - we’re talking 5-10 products in one order for a value of about $500-$1000 USD. Customer complains Wednesday morning, lets say 10AM they didn't receive part of their order. Shopify has not pulled any money from my. Has anyone ever won a chargeback dispute or has an. Hi all! This morning i woke up to this on our dashboard. I was curious as to what happens when a customer decided to chargeback. Once it is canceled, there are usually no more subscription fees, even if you owed them at the time you closed the store. Let's look at what chargebacks are, how they happen and how you. Maybe get a dozen chargebacks a year out of 100,000 orders a year and have won 95% with Shopify. Add your ‘Company Name’ + 'Number Code' in the Customer Statement Descriptor. Fulfilling high risk orders can result in a higher number of chargebacks and that can result in disabling payment processing and removal from Shopify Payments. Shopify may contest Chargebacks assessed to your Shopify Payments Account or Bank Account. Then at 10:23AM, USPS delivers the package. Click on ‘Payments’. Does anyone have any insight into using the new Shopify POS in Canada with Moneris payment terminals? What about the Shopify Tap and Chip card reader? I've heard that the Shopify reader only supports Debit tap at a max $100. It uses thousands of data points and the best fraud detection technology available. With a chargeback, funds are held from businesses until payment card issuers decide what to do. Link to Ghettowavy's (Streamline) Mechs&Co Update. If you receive a fraud-based chargeback, Shopify automatically covers the costs of the order and the chargeback fee. This subreddit is a forum to ask or seek any information regarding Shopify. Follow these general steps to prevent chargebacks and time-wasting inquiries: Make sure the pictures and descriptions of your products or services are clear and accurate. Remember, you don't have a lot of time to build your representment case, so you must have easy access to the required evidence. Join. In some instances, a chargeback case can be opened by the original card holder who saw the unknown charge and then contacted their CC company to reverse the charges. Because it’s so easy for customers to initiate a chargeback, retailers are bound to experience a request at some point or another. I received chargebacks for order not received, and I provided shipping label and tracking as my response to the chargeback which showed that it was still in transit, and for some reason I still lost the chargeback. On shopify we pay 2. net with my 3rd party and using Shopify. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. As dropshipper, you don’t have a signature from the customer so they can chargeback for no proof of delivery. American. Chargeback resolved in Customers Favour Although they sent me a letter from their bank stating request for a reversal. 06-25-2019 07:31 AM. The banks are…To keep this community relevant to the Shopify community, store reviews and external blog links will be removed. When a customer complained he hadn't received his merchandise, this B. To successfully fight a chargeback, you must be mistake-free. Developers for Shopify can ask any code related questions. Aka, filed reports, disputed chargebacks, called the cops, communicated with customer, tried to freeze my bank, put my Shopify on vacay, etc. Does anyone have experience with their funds being held longer if their charge back rate is greater than 1%? Thanks in advanced. Shopify just has a very strict “High Risk” assessment to protect they’re store owners and prevent further issues. CC owner then then initiates a fraud claim, which results in the bank actioning a chargeback. After the cardholder's bank makes a chargeback or inquiry, you have a limited time to submit evidence that the charge was valid. Shopify Payments works tightly with the rest of your Shopify services to make sure you have the best chances of winning. Shopify Payments is done by Stripe which has world-class anti-fraud measures. We lose the product, money, an extra fee, and our account is dinged. Science-Based Chargeback Response. The hang up though is this charge back was a fraudulent chargeback. Lastly, chargebacks in specific industries are close to impossible to win. 47% of their total revenue each. Just 7 days ago, I was in this sub talking about a customer who made multiple orders from me this year, just to open multiple chargebacks of over $15,000. Now today, they opened another chargeback. This thread is archived. I am a bot, and this action was performed automatically. Shopify's payment system is designed to cancel and refund the customer as quickly as possible. You would likely eat the cost for a charge back on your own site, plus additional fees that payment processors charge, when a buyer makes a charge back against you. In my experience when dealing with chargebacks the merchant is guilty until proven innocent. My business license does not cover strangers coming to my home. Several factors influence the duration of. View community ranking In the Top 1% of largest communities on Reddit. The customer makes a mistake and the business pays for it. If it were rescinded, would the $15 fee go away too? Shopify has automatically provided evidence to the bank, however, I don't expect to win them. This is what I do and have won 100% of my chargebacks. My AOV is $120. never had an in-store pickup chargeback. This is unfair, as the product was still delivered and I received no profit, plus a chargeback fee. That's where they start holding funds in reserve, charge higher rates, etc. Etsy will eat the cost of the charge back. If you want to use Shopify Protect, then you need to. This thread is archived. PayPal covers unauthorized purchases for chargebacks. People request chargebacks for all kinds of reasons—some sinister (like friendly fraud), some because the item they bought never arrived. I think the rate goes up for international orders by like 0. If these are credit card payments then I think the individual bank will decide if they grant the chargeback request of their customer or not. Yesterday I got a email from Shopify that one of my coustmer and is doing a charge back, anyone know what I can do, and. Try Shopify free for 3 days, no credit card required. For example, if the IPs of customers do not. Business, Economics, and Finance. Yes, you will get banned for excessive chargebacks, but. Otherwise if we have a couple chargebacks with Shopify Payments, we’ll have a couple ruined months. If you don't have Fraud Protect activated than you have to respond with proof that it wasn't a fraudulent transaction. To successfully fight a chargeback, you must be mistake-free with your chargeback rebuttal letter or with the compelling evidence. To keep this community relevant to the Shopify community, store reviews and external blog links will be removed. It’s SNAD they don’t cover. Receiving a damaged product. Chargeback for damages but buyer claimed not received . They have a Shopify plugin as well. 2-3% on Shopify, chargeback fees too, I had a £700 product receive a chargeback the few was £10. . One due to getting shut down, the other due to high value chargebacks that Shopify dropped the ball on (he submitted all the paperwork, but it apparently never made it to Stripe. My biggest mistakes in the past were sending it to addresses different from the billing address. American Express community on Reddit. r/Mercari. Shopify took the funds from me and placed them in their holding, not some bank, if the bank did take those funds it was taken from Shopify. The sooner you leave shopify pay the better, stripe works just as well and you can actually enable 3D Secure which guarantees you'll win 99. Whether you are looking for. Number two: Product Not Received chargebacks. Hi all, I have been using Shopify for well over three years now so I am familiar with chargebacks and how much of a pain they can be. A chargeback works its way from the issuing bank through the card network and to the merchant's acquiring bank. You need to unsubscribe in the Admin, not the app. Highly Customizable: Create your own rules, allowlists/blocklists, and more. Reddit . Shopify's payment system is handled by Stripe, so it's really up to Stripe to dispute the chargeback on your behalf. The transaction fee only occurs when the transaction is approved. I have seen cases where someone goes out on a Friday or Saturday night—they get gas, go to Applebee’s, and see a movie (the olden days) and then chargeback the whole date. Its similar to other SaaS products like Trinity Audio, Speechify, and Beyond Words. For example, you could think if there's a way to do a website of max 1 or 2 pages. Try Shopify free for 3 days, no credit card required. If you fulfill it then there is a high likelihood they will file a chargeback for the amount. Notify the merchant shop where the purchase was made, they will probably refund you. No emails, no contact, nothing. Over the past few months, I have accumulated more chargebacks than I have in the past. Copy link Embed Go to. Our software catches fraudulent orders before you ship. Shopify Staff (Retired) 4531 434 1012. Aka, filed reports, disputed chargebacks, called the cops, communicated with customer, tried to. We provide proof of delivery by sending picture to their phone number. Try to avoid charge backs at all costs. You got terrible advice from people here. The only bullet points on. ago. By entering your email, you agree to receive marketing emails from Shopify. Despite the fact that the chargeback process through Google Pay is mostly the same as a typical credit or debit. Even had one where they charged back because the parcel arrived late. Shopify payments is great per transaction for the ever so slightly lower fee on each transaction. So, we had a chargeback request for nearly $100, and upon researching, saw that the order was delivered successfully, and we hadn't heard about any…They automatically submit a response and if they didn’t, then it would negatively affect their chargeback insights or score or something. This subreddit is a forum to ask or seek any information regarding Shopify. Status is showing 'fulfillment requested'. These are big orgs with lots of people and many of these to do so you can imagine theres some batch processing time before it ever gets to you. Premium Powerups . Trying to see which company is the best in terms of rates / support/ ease of use for customers etc. I Called My bank, Shopify, and customers bank and their pointing me at each other basically. Shopify's payment system is handled by Stripe, so it's really up to Stripe to dispute the chargeback on your behalf. Submit proof you shipped the goods with a tracking number. The credit card company reviews the evidence. Even had one where they charged back because the parcel arrived late. For our store in particular chargebacks occur 99 times out of 100 due to someone trying to fraudulently get free product. Once the file has been emailed, the customer can save it and do what they want with it. Typically our orders are between $80 and $140 and just got a $480 order flagged as high risk. Anyone here know what can else can you do when you lose a fraudulant chargeback (As a Merchant) where item was delivered + signed for. What should I do? : r/shopify. It means the vendor has financial incentive to be pro-active about issuing legitimate refunds to their customers before the customers qualify for a chargeback. Hi all, I got stuck in a crazy predicament that is making me reconsider using shopify again. Has anyone ever won a chargeback dispute or has an. So regardless, I'm getting charged $15 unless they drop the chargeback. In some instances, a chargeback case can be. If you - the customer - files a chargeback with your bank (which sounds like it would be a good idea), the bank will yank it from Shopify’s payment processor, Shopify will then yank it from the merchant’s account. These fees usually cost a minimum of $25 per incident, and they can quickly add up. View community ranking In the Top 1% of largest communities on Reddit. Essentially they review all your transactions and will give an “approved” or “declined” decision. Accepted Solution (1) Nick. The bank can then reverse the transaction, deducting the funds from your account and returning them to the cardholder's account. The customer that actually has a stolen/lost package will chargeback their card. Submit tracking info and any other relevant documents. 47% of their total revenue each. Help! : r/shopify. View community ranking In the Top 1% of largest communities on Reddit. NegativeCharacteristics of this order are similar to fraudulent orders observed in the past. The goal of this post is to share my fundamental analysis and valuation of this highly volatile company. Sellers are left with the option to have the item returned to them at their expense or to destroy it. To keep this community relevant to the Shopify community, store reviews and external blog links will be removed. If you're having this. I just got a notification from Shopify this morning that a customer who purchased something from us on December 5th filed a chargeback. There is form you fill out to dispute the chargeback on Shopify. However this can be circumvented by shitty customers who abuse it with subjective claim reasons like “not. I am a bot, and this action was performed automatically. This was Tuesday. Here’s how your store can prevent and deal with chargebacks. 119 votes, 108 comments. Chargebacks are NOT to be ignored! They can cause massive. Name was also suspicious, using multiple honorary titles—also a Google search showed it didn’t match the name of residents at. This isn't the first time this has happened. I immediately canceled the order and certainly won't be doing any business with her in the future. They also have the chargeback insurance for like 1%. However,. To keep this community relevant to the Shopify community, store reviews and external blog links will be removed. So I got a hold the other month that's still pending. So annoyed with all the chargeback scams I haven’t been able to win a single claim and they are all “fraud. Investigate high risk orders by analyzing the order fraud analysis and verifying the IP address associated with the order. You got terrible advice from people here.